Main Menu
All times are in GMT -5 :: The time is now 9:40 am.
- Knowledgebase
- Ask a Question
If you have a question that is not answered by our helpdesk, please ask it here.
Welcome to the SavingsAngel.com HelpDesk
Please read the following guidelines to help us serve you better:- Be
sure to fully log in to the HelpDesk area prior to using the HelpDesk.
(The log in feature is located on the left of this Welcome screen.)
Failure to log in may result in message loss. The system
must be able to match the message up with the user.
- This HelpDesk system attempts
to automatically answer all questions it receives. Articles will appear based
upon key words entered into the message box. If these articles do not answer
your question, please be sure to fully submit
your question to our support angels. Failure to fully submit
your question may result in message loss.
- All HelpDesk communication is
held here, as well as emailed to you within 24 hours. If you need to communicate
with our staff further, please return here, log in, view your questions and
submit a reply through the HelpDesk. Please
do not reply within your email account.
- If
you do not receive a response from one of our angels via email within 24 hours, your email provider
may be blocking our communication. Please return here, log
in and open your question. If an answer awaits you that you did not receive
via email, please add
to your list of approved email senders. (Attention
Comcast and Charter users: These companies automatically block
emailed responses unless you add
to your approved senders list. BEFORE submitting your ticket, please add us to receive email communication.) Do not initiate a helpdesk issue with an email to . This will result in your question existing outside the HelpDesk system, making tracking and communication difficult. It may also result in message loss.
- Be
sure to fully log in to the HelpDesk area prior to using the HelpDesk.
(The log in feature is located on the left of this Welcome screen.)
Failure to log in may result in message loss. The system
must be able to match the message up with the user.
- Live Help
Have a live conversation with one of our staff. Click here for more information.
